For therapy appointments, a card will be placed on file in the secure client portal and you will be charged your clinicians fee at the time of service. If you plan to file for out-of-network reimbursement, let us know so that your therapist can provide you with a superbill.

To make your out-of-network (OON) claims process a little easier, we have mapped out the steps you need to take in order to be reimbursed for our services.

1. Contact your Insurance Provider

We have the wonderful Nirvana Reimbursement Calculator on our website as a tool to give estimates on the amount of coverage and reimbursement you are eligible for, but we strongly recommend that you contact your insurance provider directly to confirm. You can reach them by calling the number on the back of your insurance card and asking them the following:

“Do I have out-of-network (OON) coverage for behavioral health services?”

“How much will you cover for therapy sessions?” (It’s usually around 50-80% of session fees.)

“What deductible do I need to meet before you will begin sending reimbursements to me?”

“Can I use these benefits for telehealth and in-person visit? Or only in-person sessions?”

“Do I need to be referred by an in-network provider, such as my PCP, in order to see an out-of-network therapist?”

“How much will I be reimbursed for a 45 minute psychotherapy session (CPT code: 90834 for individual therapy or CPT code: 90847 for couples therapy)?”

“How do I submit claim forms for reimbursement?”

2. Tell your therapist that you need a superbill

A superbill is a document that your therapist can generate for you upon request. You should be aware that if you pursue reimbursement, your contract with your health insurance company would require that Destination Therapy provide it with information relevant to the services that are provided to you. The superbill will include information regarding the type of services you received by your clinician and your insurance company will require a mental health diagnosis to correspond with each service provided. Your therapist can speak with you about what mental health diagnosis might best fit your experience.

3. Submit Your Claim or Download Reimbursify

You may already be familiar with processing claims yourself, but most people aren’t! If you are confident in submitting claims yourself then every month you can send your superbill to your insurance provider directly based on their instructions.

Since insurance can be confusing, we want to make sure this process is done correctly as each insurance company has it’s own process. Destination Therapy has partnered with Reimbursify for you to easily submit your claims for out-of-network health insurance reimbursement, straight from your smartphone! If you prefer to go this route, you can download the app here and get your first claim free – after which Reimbursify will charge $2.99 per claim.

4. Submit Superbills to Reimbursify

You will pay your therapist for sessions at the time of service and receive monthly superbills which act similar to receipts. If you are submitting the claims yourself then you will go ahead and send each superbill to your insurance provider. If you choose to use Reimbursify, simply upload your superbills into the app and file your claims. In as little as 10 seconds, Reimbursify will update you on the status of your claim. Once your claim has been processed, you will receive a reimbursement check from your insurance company (or an equivalent amount applied to your OON deductible, if applicable).

Therapists can only serve clients in the states that they are licensed. At the moment, we currently have clinicians licensed to serve clients residing in TX, CA, FL, NY & MA.

Feeling ready to begin therapy? We start the process by introducing you to your chosen therapist with a 15-minute video consultation. Click here to request an appointment for your free consultation.